Pricing
One product, three plans, priced by your orders.
Lite, Pro and Enterprise run the same Starship Backup. They differ in support, onboarding and billing; your monthly orders set the price.
Your tier is set by your store's average Shopify orders per month over recent months.
Lite: €59 / month, Pro: €99 / month, Enterprise: €180.70 / month
Lite
The full safety net for one store, self-serve.
€59/ month
Per store, per month, excl. VAT.
- Included: Daily, weekly or manual backups, 90 days of history
- Included: One item, a whole category or the whole store restored
- Included: Recovery report (PDF) and alerts by email
- Included: Unlimited stores and team members
- Included: Email support, reply within 1 business day
- Not included: Priority support, same business day
- Not included: Dedicated contact
- Not included: 1-hour setup call
- Not included: Workshop for each team or brand
- Not included: Restore drill once a year, with its Recovery report
- Not included: Restore drill every quarter
- Not included: Annual billing, 2 months free
- Not included: Annual invoice, signed DPA, 15% off from 5 stores
Pro
Most popularFor an e-commerce team that wants a fast answer and a restore drill every year.
€99/ month
Per store, per month, excl. VAT.
- Included: Daily, weekly or manual backups, 90 days of history
- Included: One item, a whole category or the whole store restored
- Included: Recovery report (PDF) and alerts by email
- Included: Unlimited stores and team members
- Included: Email support, reply within 1 business day
- Included: Priority support, same business day
- Not included: Dedicated contact
- Included: 1-hour setup call
- Not included: Workshop for each team or brand
- Included: Restore drill once a year, with its Recovery report
- Not included: Restore drill every quarter
- Included: Annual billing, 2 months free
- Not included: Annual invoice, signed DPA, 15% off from 5 stores
Enterprise
For groups and large Plus stores: a dedicated contact, quarterly drills and the proof your auditor asks for.
€180.70/ month
Per store, excl. VAT. Billed annually: €1,807 a year, 2 months free.
- Included: Daily, weekly or manual backups, 90 days of history
- Included: One item, a whole category or the whole store restored
- Included: Recovery report (PDF) and alerts by email
- Included: Unlimited stores and team members
- Included: Email support, reply within 1 business day
- Included: Priority support, same business day
- Included: Dedicated contact
- Included: 1-hour setup call
- Included: Workshop for each team or brand
- Included: Restore drill once a year, with its Recovery report
- Included: Restore drill every quarter
- Included: Annual billing, 2 months free
- Included: Annual invoice, signed DPA, 15% off from 5 stores
Compare the plans
The product is the same in the three plans. Only support, onboarding and billing differ.
Store
Orders per month
Any tier of the grid; above 10,000, talk to us
Stores per workspace
Unlimited
Team members
Unlimited
Automatic backups: daily, weekly or manual only, your choice
“Backup now” at any time, from the admin or the platform
90 days of history, one restore point per backup
Integrity check: anything missing from a backup is reported
Images, files and theme files stored with their bytes, not just links
Whole order history archived as evidence (once you approve the permission)
Report email after every backup, success or failure
Export the store as an archive (download link valid 72 hours), import an archive
Products, variants, images, inventory
A deleted product is recreated; variants or options deleted since the backup come back; combined listings and linked options handled
Collections, saved searches
Files
Metafields and metaobjects, with their definitions
Store metafields and blog post metafields included
Pages, blogs, articles, menus, policies
Themes, every one, published or not
One file, a whole theme or a deleted theme; a restored theme is recreated unpublished; Starship never publishes a theme
Shipping zones and rates, locations
Markets: catalogs, price lists, market shipping
Translations, every type, per market, theme included
Theme wording is written back only where the store differs from the backup
Customers
A customer erased under GDPR is never restored and the exclusion is shown before you confirm
Orders
Shopify cannot recreate an order faithfully; Starship asks no write permission on orders
One item, at the version you pick
A whole category at a point in time
“Restore deleted items only”
Emergency restore: the whole store from the latest backup
Restore time estimate before you start
Before / after comparison of every item with the live store
Confirmation screen before every restore
Honest result: anything not fully restored is named, item by item
Every restore logged in the actions log
Security: new script in the live theme, price drop
Data loss: items deleted, items emptied
IT: backup failed, incomplete backup, restore failed, partial restore
Alerts listed in the admin and on the platform
Recovery report (PDF): backups, restores, erasures and the latest backup's counts, dated to the second
Backups and database hosted in Paris (EU)
Customer and order records encrypted
GDPR erasure requests honoured, on the customer and their orders
Audit log of every action, exportable
Privacy policy, terms and DPA published
Read and write permissions on store data only; never on orders
Starship platform: all your stores in one workspace
Roles: admins and members
Backup, compare and alerts without opening the Shopify admin
Search across stores and pages (⌘K)
Emails go to the person who created the workspace
Support
Onboarding
Restore drill: a test restore run with you, with its Recovery report
Monthly
Annual, 2 months free
Annual invoice and signed DPA
Multi-store discount
Not covered, in any plan
Orders are archived but never restored. Discount codes, gift cards, draft orders, checkout settings and other apps' data are not backed up. History is 90 days. A restore cannot be undone. No contractual uptime SLA, no SSO.