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Audit report

Re:amaze Live Chat & Helpdesk

Broad accessReach : moderateSensitive Access

by Reamaze · Customer Support · Shopify App Store

Customer Supportv7.1.2
Risk level
Broad access
Executive summary

Re:amaze est un helpdesk multicanal mature. Risque Medium standard pour la catégorie. Pas de badge BFS, pas de SOC 2 publique.

Key insights

  • ◆Helpdesk multicanal + live chat + chatbot IA.
  • ◆Risque Medium, surface PII étendue.
  • ◆Éditeur US (San Francisco) actif depuis 2010.
  • ◆Note 4,8 sur 254 avis.

Top findings

No critical or high findings detected.
Synthesis

Analysis summary

Re:amaze est un helpdesk multicanal mature. Risque Medium standard pour la catégorie. Pas de badge BFS, pas de SOC 2 publique.

Key insights
  • ◆Helpdesk multicanal + live chat + chatbot IA.
  • ◆Risque Medium, surface PII étendue.
  • ◆Éditeur US (San Francisco) actif depuis 2010.
  • ◆Note 4,8 sur 254 avis.
  • ◆Pas de SOC 2 publique.

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Permissions

OAuth scopes requested

These are the access permissions this app asks for during install. The sensitivity column reflects PII exposure and merchant impact.

read_customers
High

Contexte agent.

read_orders
Medium

Lookup commande.

read_products
Low

Macros.

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Attack surface

Network surface

Primary domain
reamaze.com
TLS grade
A
HSTS
Enabled
CSP
Missing

TLS moderne, HSTS, pas de CSP stricte.

Posture

Compliance & certifications

GDPR webhooks Pass
SOC 2 Type II Fail
ISO 27001 Fail
PCI DSS Fail

GDPR + CCPA. DPA sur demande. Pas de SOC 2 publique.

Privacy policy
Track record

Publisher reputation

Publisher
Reamaze
Verified Shopify Partner
Yes
Years active
15
Other apps
0
Past incidents
No past incidents on record.
LLM exposure

AI / LLM usage

LLM providers
OpenAI
Data shared with providers

Contenu tickets pour suggestions IA Cues.

Retention policy

Standard API OpenAI.